You have achieved a position at ACCOR international in such young age. Can you share with us a bit about your career journey? How did it begin? And how did you deal with internal competitors and those who worked before you?
My first opportunity with Accor was as the Director of Sales at Novotel Bali Nusa Dua and I was there for 2 years. Being at the Regional team was always in my dream therefore when I knew that they had open vacancy, I decided to jump in and now it’s my 5th year at the regional team.
Work relationship with my peers has always been very close as we are one big family and also we all have different role. So I would say, it’s more that we are supporting each other rather than competing with each other.
What do you think your hotels could be doing to improve the guest loyalty?
Accor just won Freddie Awards for Program of the Year — Accor Hotels – Le Club Accorhotels. And obviously Accor takes serious care for its guests and loyalty members.
It also shows in our new tagline “Feel welcome” and we always strife to be better as now Accor also provides other services such as restaurant booking, ticket concert etc.
What scares you the most and why?
Being lonely! I don’t know why I just hate the feeling
Who has inspired you in life and why?
JK Rowling. She is a single mother with great talent despite many rejections that has finally sold her books and now becomes Britain’s 13th wealthiest woman.
How would you describe ACCOR brand?
We are much more than a world leader. We are 240,000 hoteliers with the same-shared passion for welcoming our guests. We take care of millions of guests in our 4,100 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making “Feel Welcome” resonates as the finest hotel promise.
What was the last picture you took with your phone?
Myself.. selfie rocks!
What is your plan for the development of ACCOR Malaysia Indonesia Singapore in the future?
Keep our current position as the market leader and to keep our hotel performance at its best as well as to ensure all stakeholders happy.
What feels like ‘love’ to you?