Interview with Franklyn Kocek, General Manager Four Points by Sheraton Bali, Kuta

What do you love most about working as the General Manager of Four Points by Sheraton Bali, Kuta?

I have not one, but two things that I love the most. The first is the hotel itself. With a classic and timeless design, we definitely stand out in the neighbourhood. Our central location in the heart of Kuta-Legian plus the complete facilities for couples and families ensure that every guest will enjoy the greatest comfort during their stay. And we are the first Four Points brand in Indonesia, so somehow we set the bar of a true Four Points service that is simple, honest and uncomplicated in Indonesia.

The second is the passion of our associates. They are young, enthusiastic and full of positive vibes. I must say that I am proud of the pride and dedication they take in providing exceptional customer service to our guests, which have been recognised in many guest reviews.

What is the most memorable achievement in your career at hospitality industry?

When I was in Senior High School, I had a dream to become a leader in Top Management before I turned 30. Marriott International helped me make my dream come true. I received my first assignment as General Manager of Four Points by Sheraton Bandung when I was 29 years of age. Its really a rewarding moment for me, personally.

What do you look forward to as the General Manager?

To be the Game Changer and ensure that all associates are well taken care of, physically and mentally. In Marriott we are committed to put people first. It is a commitment that resonates to me since I believe that happy associates create a happy workplace and help making happy guests.

If you could pick one place anywhere in the world to be your dream destination, where would it be?

Europe! I dream of taking a road trip exploring Europe.

Whats your favourite indoor/outdoor activity (explain a bit the reason why)?

Exploring hidden corners for culinary surprise and delights. I love Indonesian food. With a vast array of Indonesian food available in our region, there will always be a discovery of authentic taste awaits us.

What do you do for fun during your day off?
Sunrise strolling on the beach. Its peaceful, relaxing and invigorating. It helps you stay positive and ready to start a great day.

What book has influenced you the most?

The 7 Habits of Highly Effective People by Stephen Covey.

How do you maintain a healthy work-life balance? 

Always have time to have fun with your family. Im a father so I always make time to play with my kids. We also love to do basic yoga together. All of these help me reduce my stress and have fun with the people that I love the most my family.

Where do you see yourself in five years?

Being in the Corporate Office and spending the time to train and nurture young leaders. I also have a passion to share my knowledge to serve back our community. Maybe Ill give free lectures to hospitality schools one day. Who knows

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