Tell us about your work and being the General Manager of Radisson Blu Bali Uluwatu
Every journey has its ups and downs. I came to Bali at the most unexpected time. It was February 2020, exactly a month before the pandemic hits. I had to make a tough decision to close the hotel after a month of being appointed as the General Manager of the property. But eventually we got through it. The team and I worked so hard to maintain the hotel and kept ourselves optimistic that the situation would change in the coming months. Even if it took longer than I thought, but today, success knocks our door and we welcome it with open hands. Started from achieving a higher result than the pre-pandemic period, and being recognized by our company as RGH’s Hotel of the Year of 2022. It will forever be a core memory for me in my career with Radisson Hotel Group.
With experience working in numerous hotels, what do you think is special about Radisson Blu Bali Uluwatu?
Every Radisson property is different and special. Because of our company slogan is to make Every Moment Matters. And our company believes that we always live by is to “deliver memorable moments every day, everywhere, every time.” In addition to that, Bali has its own magic. Rich in culture, stunning landscapes, warm hospitality and people have always been the things that make Bali stands out. With all combined, Radisson Blu Bali Uluwatu offers a perfect accommodation and experience for its guests.
Give us the latest update about your resort
We improved a lot after the pandemic. We carried out a lot of maintenances, and improving our services for the guests. All those efforts led us to a sweet result. The hotel occupancy is even better that it was in 2019, deliver more profit to the owning company and benefits the team more. Not to mention that we were also recognized as the Hotel of the Year in SEAP by Radisson Hotel Group.
Tell us why travelers should visit and experience Radisson Blu Bali Uluwatu
I have to say that Radisson Blu Bali Uluwatu is a beautiful hotel. Not because I am the General Manager, but really, it is a beautiful hotel that allows the guests to relax and enjoy their vacation away from the hustle bustle of the city and daily activities. And my team, who ensures that your stay is memorable.
Have you always known you would go into hospitality? What initially sparked your interest?
I did not know it at first. I used to be very much active on stage dramas/plays at school and college. People used to come and compliment about my performance and out of the blue my school principal said that “I must try hospitality industry and may suit me.” I was taken aback and thought why not. I started as a part timer in a restaurant, then continued as a flight attendant and here I am now.
What have been your greatest challenges and successes in your professional journey?
Adaptation is my biggest learning. Never believed in comfortability in the first place and always sought out new ideas on how things could be better for the team and company.
If you could pick one place to be your dream destination anywhere in the world, where would it be and why?
Indonesia is a lovely place, but I would say Europe is my favorite destination. It is mainly because ease to do business.
How do you maintain a work life balance?
I have never believed in those terms. I believe in Work-Life-Integration. Because of work, we have everything that we look forward at the end of the month and lead a good life. I personally don’t admire fake positivity created by people who have nothing to do. It’s easy to say positive words when it is not your investment and quote patronising statements.